I had been eyeing the Juvia's Place eyeshadow palettes for some time now, after being feed up with other eyeshadow brands that didn't work for my skin tone, and being blacked owned helped too. But, I heard so many negative reviews about this brand and their terrible customer service. I was hearing that shipping took forever, palettes were being received damaged, and their return policy was pretty much non-existence.
But, despite all of that I still took a risk. Hey, I was desperate, can you blame me? So, I placed my order, got my confirmation number, Two days later received my "Your Order has been Shipped" email, and about 3 days later my order was delivered.
I held my breath as I was cutting away that packing tape and removing the peanuts that was surrounding my palette. I removed the palette from box and opened it (insert dun dun dun), and it was perfect!!!!!
All in all my experience with Juvia's Place was wonderful, and the eyeshadow look and feel amazing. I have no complaints about this company. I will say this, as a cunsumer you have to do research before ordering from any company, but this company gets an A+ in my book.